Returns

Eligibility:


  • Defective or damaged products.

  • Products that do not match the description or specifications.

  • Products that are not fit for purpose.

Timeframe:

There is a time period of 7 days within which returns are accepted. After this time return is not applicable.

Conditions:


  • Require the product to be returned in its original condition, with all packaging, accessories, and documentation.

  • Request a copy of the purchase receipt or invoice.

  • Make a video of opening the parcel after receiving it. We will ask for it while you apply for return.

Refunds

Method:

Issue refunds in the same manner as the original payment (e.g., cash, credit card, bank transfer).

Amount:


  • For defective or damaged products, we will provide a full refund.

  • For products that are not defective but do not meet expectations, we will provide partial refund or exchange.

Processing Time:

Your refund will be processed in an estimated time of about 14 days.

Additional Information:

You should also have to make a video of opening the package after receiving it. We will ask for it as a proof when you apply for refund.

Exclusions

Used or Abused Products:

We clearly state that returns will not be accepted for products that have been used or abused.

Custom or Personalized Products:

Returns may not be accepted for custom or personalized products.

Exchange Policy

Eligibility:

If a product is not defective but you are dissatisfied, we will allow you to exchange the product.

Conditions:

This process require a restocking fee or additional shipping costs.

Additional Considerations

Shipping Costs:

The customer is responsible for return shipping costs.

Customer Service:

To initiate the process you can contact us via email or phone as provided.

Policy Statement

We are committed to providing high-quality skincare products. If you are not satisfied with your purchase, you may return it within 7 days of receipt. To be eligible for a refund, the product must be in its original condition and accompanied by the original receipt. Please contact our customer service team at 03460462564 or radianttyou@gmail.com to initiate a return.