Eligibility:
- Defective or damaged products.
- Products that do not match the description or specifications.
- Products that are not fit for purpose.
Timeframe:
There is a time period of 7 days within which returns are accepted. After this time return is not applicable.
Conditions:
- Require the product to be returned in its original condition, with all packaging, accessories, and documentation.
- Request a copy of the purchase receipt or invoice.
- Make a video of opening the parcel after receiving it. We will ask for it while you apply for return.
Method:
Issue refunds in the same manner as the original payment (e.g., cash, credit card, bank transfer).
Amount:
- For defective or damaged products, we will provide a full refund.
- For products that are not defective but do not meet expectations, we will provide partial refund or exchange.
Processing Time:
Your refund will be processed in an estimated time of about 14 days.
Additional Information:
You should also have to make a video of opening the package after receiving it. We will ask for it as a proof when you apply for refund.
Used or Abused Products:
We clearly state that returns will not be accepted for products that have been used or abused.
Custom or Personalized Products:
Returns may not be accepted for custom or personalized products.
Eligibility:
If a product is not defective but you are dissatisfied, we will allow you to exchange the product.
Conditions:
This process require a restocking fee or additional shipping costs.
Shipping Costs:
The customer is responsible for return shipping costs.
Customer Service:
To initiate the process you can contact us via email or phone as provided.
We are committed to providing high-quality skincare products. If you are not satisfied with your purchase, you may return it within 7 days of receipt. To be eligible for a refund, the product must be in its original condition and accompanied by the original receipt. Please contact our customer service team at 03460462564 or radianttyou@gmail.com to initiate a return.